Optimise operating costs and environmental efficiency

Maximise capacity, availability and system up time

Manage unexpected emergency breakdowns

Maintain water quality and quantity requirements

Extend the life of your equipment

Exceed safety standards and comply with legislation

Optimise operating costs and environmental efficiency

Peace of mind

The last thing you need is for your system to breakdown just when it’s needed. That’s why, when it really matters, we are here to support you.

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to find out more

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to find out more

Our service

support

Connected Intelligence

for a truly joined up service

Refurbishment

Refurbishment

We know system efficiency inside out.

Refurbishing your existing water treatment plant is an effective way to improve plant performance and extend the life of your system, without large capital expenditure. It can also help you reduce maintenance costs and is often more cost effective than replacement.

Service Packages - Aqua Service

Service Packages - Aqua Service

Our AQUAservice® packages offer great value and a reliable service at every level. We have a range of comprehensive packages for you to choose from.

Service Team - Aqua Connect

Service Team - Aqua Connect

We pride ourselves on getting our engineer on site - at the right time and with the right parts, to deliver theright solution.

Support and Solutions

Support and Solutions

We can help you choose and develop the right solution for your business.

Our team is also available to offer 24 support, if required.

Customer Portal - Vision

Customer Portal –
Vision & Vision Air

A new and better way to manage your water systems – We have developed a new customer portal for smarter water management. Manage equipment contract renewal, view datasheets, and with Vision Air view intelligent equipment data information.

Mobile Water Services

Mobile Water Services

You’ll have pure water whenever and wherever you need it With our Mobile Water Services solution you get the security of an emergency call out service, which can be deployed within 2 hours of your call.

support

How we do it

Step One

Our service packages

Choose a service package that suits your needs

Our AQUAservice® packages offer great value and a reliable service at every level. We have a range of comprehensive packages for you to choose from. Simply call us on 01628 897260 and we’ll make sure you’re covered.

How does it work?

Choose between the Total, Secure or Protect packages below. Click the 'plus' to select a package.

Alternatively, build your own bespoke service package with our Diamond option. Click a 'plus' to add a service.

AQUA service Access to our technical support line Preferential prices for spares and consumables Preferential labour rates No engineer callout fees Recommend-
ations on plant optimisation
Annual service consumables supplied Planned service and preventative maintenance visits Priority response in the event of a breakdown Vision - Customer portal Nominated lead engineer 24/7 Emergency technical support Guaranteed onsite response within 24 hours of a breakdown Guaranteed onsite response within 8 hours of a breakdown
total
secure
protect
diamond

Bespoke offering to meet the specific needs of your plant, including 4 hour response.

All our solutions come with the reassurance of a standardAQUAservice® base guarantee and the support of our technical help line.

Step Two

Choose your flexible lifecycle support options

Optional extras: choosing one or more of our Lifecycle options, will ensure lifetime support for your system and the peace of mind that comes with having a reliable service that you can trust.

Validation and qualification

Mobile water treatment

Cleaning and sanitisation

Additional instrument calibration pack

Parts & labour inclusive pack

Training Packages

Hydrex water treatment chemicals

3-year warranty

Vision Air* - Remote monitoring

*Vision Air - available on selected products

Click to pick

Step Three

Contact us

We’re always here to help, contact us to find out more about our products and services.

Your details

Service Package

Bespoke Diamond package

Lifecycle support options

Peace of Mind

The last thing you need is for your system to breakdown just when it’s needed. That’s why, when it really matters, we are here to support you.

Veolia Water Technologies

With over 75 years' experience in providing water treatment, service and solutions, we specialise in delivering unrivalled service and maintenance for your process water requirements through operational excellence.

We have a wide range of service packages to maintain the performance and extend the life of your system. So whether your world is healthcare, pharmaceutical, scientific or manufacturing, we can make a world of difference to you.

Our Service

Our service offering is tailored to meet our customers’ changing needs. We work with our customers to develop a solution that suits their business needs – no matter the size or scope of the sites, we have a comprehensive range of service offerings that can be tailored to meet your requirements.

How we do it

Our people make the difference. Our Engineers:

  • On average receive 50 hours of training a year
  • Are fully competent on a wide range of water treatment systems
  • Use the latest smart tablet technology ‘AQUAconnect’, providing all the system information they need at their fingertips.